MERIDIAN, Idaho — West Ada School District students continue to experience connectivity issues on their devices as remote learning continues.
The issues affected students during their first day of remote classes as well, due to web filtering software on the district devices triggering Microsoft updates to install at the same time, which then caused connectivity problems for the students in the district.
The devices used for remote learning connect back to the district with filtered internet access. On Tuesday and Wednesday, those filters became overwhelmed with update requests on Tuesday, preventing students from accessing Office 365, Windows and other educational services.
Configuration updates were sent to all district Windows devices to suspend updates from downloading while the connectivity issues are resolved.
West Ada said they have seen improvements in connectivity after several changes were implemented on Tuesday. The district is testing changes to its firewall. filter and device configurations.
On Thursday morning, district officials said that engineers had been working through the night to fix issues. The district has modified the firewall and identified an issue on one of the filtering servers that may be causing the slowness.
The West Ada district also said a configuration change has been pushed out to school iPads that will allow them to connect without being on the VPN.
These connectivity issues may not affect students for much longer, as the West Ada School board voted on Tuesday to begin bringing students back to the classroom on Monday, Sept. 14. Some students will return on Monday and the rest will return on Tuesday, with alternating days after the initial return.
West Ada will send out updates regarding the connectivity issues later on Wednesday.
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