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Network outages impacting City of Boise services now resolved

Due to continued outages within the City of Boise's network, city administrative offices were forced closed on Thursday.

BOISE, Idaho — Update to the original story published May 25, 2023 at 2:10 p.m.

The City of Boise issued a statement at 3:57 p.m. on Thursday stating that the issue with the city network outages had been resolved.

The statement read: "The City of Boise’s networks are back online. All city services will resume Friday, May 26, 2023, with regularly scheduled hours. The city would like to thank our partners and residents for their patience during this time."

Original publication:

Network outages shut down the City of Boise's administrative offices Thursday. The city said in a statement that due to continued outages, many departments had to be closed.

City services accessed via the city's network, such as online permitting and the city's website, were deemed inoperable.

Critical services, such as Boise Police, Boise Fire and the Boise Airport were not impacted and have continued providing uninterrupted services throughout the network outages. However, the webpages for some of these departments and services are not functioning.

Updates on the issue can be found on the City of Boise Twitter page.

Some city-operated recreation activities that do not require significant network access remained open.

Open and Operating Services: 

  • Boise Police Department
  • Boise Fire Department
  • Boise Airport (BOI)
  • Boise Zoo
  • Boise Library (all branches, with delays and limited operations)
  • Watershed
  • City-operated golf courses
  • Outdoor city parks

The City of Boise said that all City Hall offices (City Hall clerk's office as well as the City Hall permitting desk) were closed and that employees were to work remotely.

The city's IT team is working to fix the issue. The cause of the outage was unknown as of 1:45 p.m. on Thursday. However, the statement said that there are no indications that the cause is nefarious. 

KTVB will continue to provide updates on the issue as they become available. 

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