Welcome to the ktvb.com Help Center. Here you will find answers to our most frequently asked questions (FAQ) and contact information in case you need to reach ktvb.com or KTVB.COM.
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Cookies
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How do I activate the "cookies" setting on my computer's browser?
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Why does this site use cookies?
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What information will you be tracking along with my cookie?
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What is a cookie?
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Will I receive unsolicited e-mail if I accept your cookies?
Email Newsletters
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I use a Mac computer, and your newsletters appear as just a bunch of garbled computer code on my screen. Is there a compatibility problem with your newsletters and the Mac format?
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I use AOL, and I haven't been receiving any of the newsletters I signed up for at ktvb.com. Can you help me?
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How do I subscribe or unsubscribe to a newsletter?
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I have a new e-mail address, and would like to update my profile.
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I don't want to receive weather e-mail alerts anymore. How do I delete my Weather Underground account?
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My e-mail program doesn't support graphically enhanced e-mail like HTML e-mail. I can't receive documents with photos, video or audio clips. Can you send me the newsletters in a text-only format?
General FAQ
On TV
Registration
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What information will you be tracking along with my cookie?
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I want to change my password. What do I do?
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What is a cookie?
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Why does ktvb.com require a membership to access certain sections of the site?
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Will I receive unsolicited e-mail if I accept your cookies?
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How long are you going to be keeping this information?
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How secure is this Membership process? Will anyone be able to steal my e-mail or contact information?
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How are you going to use this information?
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If you are customizing your content to me, does this mean that I don't get to see some of your site?
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Will my e-mail address or name appear anywhere on your site?
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What happens if someone is not truthful in the signup process?
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How can I remove myself from your database?
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Why does the system not accept my e-mail address?
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I requested a new password, but it was never sent to me.
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What if children try to sign up on your site?
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What are you doing to protect my privacy?
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Why is all information required on the membership form?
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Will I receive unsolicited e-mail if I signup on your site?
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I don't want to be contacted by advertisers. How do I get my name off your contact list?
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Will you be using my name or e-mail address to solicit anyone else?
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Why does ktvb.com use cookies?
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Are you going to sell or share my personal information?
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I am a member, so why am I being asked to sign up again?
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How can I change my account information?
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How do I get a question answered that is not in the FAQ?
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How do I unsubscribe to a newsletter or other products?
Technical Issues
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I'm having trouble reading your site. Graphics don't seem to work like they should. And the type doesn't display in a completely readable form. What's wrong?
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Who do I contact if I am having problems with ktvb.com?
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I subscribe to America Online. My web browser doesn't seem to show some parts of your site. What's the best way to view your Web site?
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How do I make ktvb.com my Start Page?
