Hear from upset customer

BOISE – A meal at a local Burger King cost one couple way more than they expected – thousands of dollars more.

Bryan Sampson’s wife picked up food for the family Saturday – totaling $22.43.  But a whopper of a mistake left the couple’s account overdrawn.  A clerk at the Burger King charged them $2,243.00 – with the decimal point in the wrong spot!

Bryan said he didn’t notice the charge until Sunday – but now the mistake is causing big trouble for the family’s finances.

 “My bank account now is overdrawn $473, so anything that might come through at midnight is gonna be charged a $35 fee,” Sampson said. “I know there's 1, 2, 3, 4, 5, 6, 7 charges they're gonna charge me for at $35 bucks a pop

Sampson said the assistant manager told him they had cancelled the transaction instead of crediting his account - and that the store manager would not be in until Tuesday - after the President's Day holiday to correct the mistake.

But Sampson says the charge is still pending in his account and he will be overdrawn until the money is credited back to him.

“It's frustrating to find out they made a booboo and they should have saw it immediately and should have resolved it before my wife left,” he said.

Bryan says he plans to resolve the issue with the Burger King manager and his bank on Tuesday.