Rosauers warning customers following credit card fraud attack

Credit: Adam Worthington / KTVB

Rosauers warning customers following credit card fraud attack

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by KREM.com & KTVB.com

KTVB.COM

Posted on November 25, 2013 at 6:27 PM

Updated Monday, Nov 25 at 11:24 PM

SPOKANE COUNTY, Wash.-- Rosauers is asking its customers to pay with cash or check while its owners, URM Stores, work to clear up a recent cyber attack.

Customers are receiving hand outs that say Rosauers had their payment processing system attacked.

Secret Service agents are investigating dozens of fraudulent credit card purchases being made across the U.S. 

The stores hit include Rosauers, Yokes, Super One and Trading Company, among other URM properties.

“We apologize for any inconvenience this may cause you and we thank you for all of your support,” said CEO Ray Sprinkle.

Sprinkle stressed that URM is enhancing security measures to block similar attacks. He urged that customers consider paying with cash or check in the meantime. Some stores are able to process card payments via a dial-up connection that was not hit by cyber attackers.

Sprinkle encouraged people to review and monitor their credit card and bank statements. People impacted should contact the bank which issued their cards.

On Monday, Sprinkle said he has created a dedicated call center for customers who have questions about what happened. The number is 1-877-237-7408. The line will be open Monday-Friday, 9 a.m. to 7 p.m. The hotline is also open Saturday 10 a.m. to 2 p.m.

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