Chrysler dealers undergo customer service training

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Associated Press

Posted on October 8, 2009 at 11:03 AM

DETROIT (AP) — Chrysler Group LLC dealers across the country are being schooled on the company's customer service expectations this week but won't get a glimpse of the company's new model lineup.

Company spokeswoman Kathy Graham says dealers are being told in regional meetings about expectations for things like returning telephone calls, opening doors for customers and minimizing waits for service.

But she says dealers will not receive details of the new model plan, which is still being developed. It is scheduled for public release Nov. 4.

Graham says most dealers already do a good job of customer service. She says Chrysler previously didn't have formal standards.

Meetings began in the Detroit area last week and continued in Minneapolis and five other cities on Thursday.

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